Employee turnover, email errors, and numerous other factors could cause contact form submissions to end up in biz dev purgatory. RCM put in place a database accessible through a secure login to allow clients to track and organize info on those interested in their products and services.
RCM builds websites that attract new customers through superlative SEO and unbelievable UX, but there’s still a chance that a customer could be lost after they submit a question through the contact form. Typically, these submissions would generate an email sent to the appropriate responder. That responder might accidentally delete that message, mark it unread, or send it to the spam folder. With RCM’s contact management system, clients can login to a custom database viewer allowing them to sort and review messages sent through the website form, ensuring a lead is never lost into the digital ether.